Rehn
Aug 11th '05, 04:18 PM
I love wasting 30 minutes :screwy:
Matt K: Welcome to HP Total Care for Pavilion Desktops. My name is Matt. How may I assist you today?
Brandon Lanza: Hello?
I am a technician for CompUSA. This is in regards of a new machine.
Model#a1130n
Part#px769aa
Serial# Mxf52606sr
Brandon Lanza: The machine is having intermittent white screens. It will happen within a time frame of 5 minutes to 8 hours.
Brandon Lanza: I have tried all the steps on the main support page this did not fix the issues. I am aware of a known issue with the a114n machines. I was supplied a bios update for it, Which fixed the issue.
I was wondering if there is a similar updates for this issue.
Matt K: I understand that your system goes to white screen frequently. Am I correct?
Brandon Lanza: Yes
Matt K: What operating system do you have installed (Windows 98, Me, or XP)?
Brandon Lanza: It's a brand new machine it has windows xp Home.
Matt K: Is the system going to stand by mode?
Brandon Lanza: No.
Brandon Lanza: Machine does have a screen saver.
Matt K: I will provide you the web link which contains the steps to make changes in the power management. Please follow them.
Matt K: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc (http://javascript<b></b>:void(0);)=us&docname=bph07147&lc=en
Brandon Lanza: And how will this solve the issue. Its a video issue not power?
Matt K: Please change the standby timings and hibernate timings in the power management screen, which may resolve the issue.
Brandon Lanza: Okay. but this happends. within 5 mins, of 8 hours. How will this cause the issue? Is there not a bios update?
Brandon Lanza: Or a video card update?
Brandon Lanza: All settings are set to never. Before this. This is how I know this will not resolve this issue.
Matt K: Please follow the steps given in the web page, if the steps doesn't resolve the issue, then I will provide you the BIOS update.
Matt K: Okay. Then I will provide you the BIOS update for the system.
Matt K: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc (http://javascript<b></b>:void(0);)=en&lang=en&cc=us&os=228&product=483902&dlc=en&softwareitem=pv-31017-2
Brandon Lanza: Thank you.
Matt K: This is the link to download the BIOS update for the system.
Matt K: Is there any other technical support issue that I may assist you with today ?
Brandon Lanza: Not at this time.
Matt K: Hope you are satisfied with this chat session?
Brandon Lanza: Yes.. Now that I have the bios update
Matt K: Thank you for using HP Total Care and giving us an opportunity to serve you through Real-Time Chat. A copy of our chat session will be e-mailed to you shortly. You may also receive a chat survey. We would appreciate your feedback. Please contact us again if you require any further assistance. We are available 24hrs a day, 7 days a week.
Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at:
http://www.hp.com/home/ownerservices (http://javascript<b></b>:void(0);)
Matt K: Brandon, have a great day. Bye! and take care.
Brandon Lanza: You too.
Matt K: Thank you.
Matt K: Welcome to HP Total Care for Pavilion Desktops. My name is Matt. How may I assist you today?
Brandon Lanza: Hello?
I am a technician for CompUSA. This is in regards of a new machine.
Model#a1130n
Part#px769aa
Serial# Mxf52606sr
Brandon Lanza: The machine is having intermittent white screens. It will happen within a time frame of 5 minutes to 8 hours.
Brandon Lanza: I have tried all the steps on the main support page this did not fix the issues. I am aware of a known issue with the a114n machines. I was supplied a bios update for it, Which fixed the issue.
I was wondering if there is a similar updates for this issue.
Matt K: I understand that your system goes to white screen frequently. Am I correct?
Brandon Lanza: Yes
Matt K: What operating system do you have installed (Windows 98, Me, or XP)?
Brandon Lanza: It's a brand new machine it has windows xp Home.
Matt K: Is the system going to stand by mode?
Brandon Lanza: No.
Brandon Lanza: Machine does have a screen saver.
Matt K: I will provide you the web link which contains the steps to make changes in the power management. Please follow them.
Matt K: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc (http://javascript<b></b>:void(0);)=us&docname=bph07147&lc=en
Brandon Lanza: And how will this solve the issue. Its a video issue not power?
Matt K: Please change the standby timings and hibernate timings in the power management screen, which may resolve the issue.
Brandon Lanza: Okay. but this happends. within 5 mins, of 8 hours. How will this cause the issue? Is there not a bios update?
Brandon Lanza: Or a video card update?
Brandon Lanza: All settings are set to never. Before this. This is how I know this will not resolve this issue.
Matt K: Please follow the steps given in the web page, if the steps doesn't resolve the issue, then I will provide you the BIOS update.
Matt K: Okay. Then I will provide you the BIOS update for the system.
Matt K: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc (http://javascript<b></b>:void(0);)=en&lang=en&cc=us&os=228&product=483902&dlc=en&softwareitem=pv-31017-2
Brandon Lanza: Thank you.
Matt K: This is the link to download the BIOS update for the system.
Matt K: Is there any other technical support issue that I may assist you with today ?
Brandon Lanza: Not at this time.
Matt K: Hope you are satisfied with this chat session?
Brandon Lanza: Yes.. Now that I have the bios update
Matt K: Thank you for using HP Total Care and giving us an opportunity to serve you through Real-Time Chat. A copy of our chat session will be e-mailed to you shortly. You may also receive a chat survey. We would appreciate your feedback. Please contact us again if you require any further assistance. We are available 24hrs a day, 7 days a week.
Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at:
http://www.hp.com/home/ownerservices (http://javascript<b></b>:void(0);)
Matt K: Brandon, have a great day. Bye! and take care.
Brandon Lanza: You too.
Matt K: Thank you.