Calling all service friends

[D-Bone]

Ok dudes, I need some assistance here. If anyone out there has a login to the HP partner web site where you can download tattoo files for the pavilions, I need one. HP tech support is retarded and wants us to send them this damn computer when all it needs is to be re-tattooed. I would get it myself but our shop isn't HP authorized anymore. So, either of the following would be helpful.

A. HP Partner Login info (send it via PM so its not available to the whole world.) I promise to use it only for this one thing.

B. The actual tattoo files themselves. The system I need it for is:
HP Pavilion A350n
System Number: DM170A

If you can't, I understand. Just hoping to save this customer some headache.

Thanks guys.

[Rehn]

I have Toshiba DMI, Not the HP. They won?t give it out. I tried many a times. Unless of course you work for HP. HP tends to just want you to facilitate the machine. Its sooo stupid. :pissed:

[spawnman]

so this reminds me of a time long ago when D-Bone needed assistance from Gateway and posted this gem, thought it would be fun to see it again...

Ahh, Mondays. I had the pleasure of "chatting" online with Gateway tech support to try and have a simple question answered. "Is this system still in warranty and where do I order service parts from?" Luckily I received a transcript of my online chat with Gateway's "Conner" for all our amusement.

Enjoy.


>>Question: I need to check the warranty for our customers Gateway
Profile.

A Chat Agent will be with you shortly.

Connor: Hello Chris, welcome to the Gateway Chat Support Service. I
am Connor, here to help you with your issue. Please wait a moment while I search for your customer information.

Connor: I am having difficulty finding your customer information.
Could you please repeat your client id and/or serial #.

Chris DeZeeuw: Thank you. Just to let you know, we are a PC repair
shop, the customers name is Sherry Duran.

Chris DeZeeuw: serial # BU299440412

Connor: The sticker with the serial # is located on an upper side
panel of all cases, except for the New Look mini tower. On the New Look mini tower remove the snap-on door to access the sticker.

Chris DeZeeuw: This system is a Gateway Profile and that is the serial
# listed on the back

Connor: Can you please provide me with the Client id?

Chris DeZeeuw: The customer did not provide me with that #.

Connor: Chris, I am sending you the page that will help you to find
out the Client id or Serial #.

Connor: [Item sent - Gateway.com Technical Support- Drivers- Portable]
http://www.gateway.com/support/start/id-dt.shtml (http://www.gateway.com/support/start/id-dt.shtml)

Chris DeZeeuw: The part # for the Profile is 3500537 if that helps...

Chris DeZeeuw: I assume that it is out of warranty, but I just wanted
to double-check

Connor: Chris, can you please check for the Client id or Serial # and
let me know.

Chris DeZeeuw: I see no sticker that lists the client ID anywhere on
the Profile unit, only the serial number and part number.

Chris DeZeeuw: Basically, I'm assuming this unit is out of warranty,
if so, I need to find where to order the floppy drive and fan. Both need
to be replaced.

Connor: I need to be able to access the system configuration before we provide you with the information. Could you find that information and
re-connect with us? We?re here 24 hours a day, 7 days a week.

Chris DeZeeuw: The system part number isn't enough?

Chris DeZeeuw: I just need to know where to get parts for this thing

Chris DeZeeuw: floppy drive and system fan

Connor: Chris, I am sending you the page that will help you with the
warranty information.

Connor: [Item sent - Gateway.com: Service and Support: Terms and
Conditions of Sale and Limited Warranty]
http://www.gateway.com/help/support/indexconsumer.shtml (http://www.gateway.com/help/support/indexconsumer.shtml)

Connor: Is there anything else I can assist you with today?

Chris DeZeeuw: So thats just the warranty statement? What am I
supposed to do with that?

Connor: In order to help you with the information regarding the
warranty, I need to know the Serial # or Client id of the system. What I suggest you is please get the Client id or Serial # and connect back to one of us.

Chris DeZeeuw: Ok, lets skip the warranty info.

Chris DeZeeuw: Where can I get parts out-of warranty?

Connor: It sounds like you?re ready to purchase a new device. Our
eSales Advisors are ready to help you decide which device is right for you and to assist you with completing your purchase. Would you like to chat with an eSales Advisor?

Chris DeZeeuw: WHAT?!?! I dont want to purchase a new system. I need to repair their floppy and fan by replacing them.

Chris DeZeeuw: So where can I get those parts?

Connor: Chris, to solve the issue I need to the Client id or Serial #.
Please get the correct Client d or Serial # and connect back to one of
us.

Chris DeZeeuw: You suck. You are no help. Thanks for nothing.

Connor: I understand that this could be a frustrating experience for
you. Since we value you as a client and your satisfaction is important to us, in the name of client satisfaction, I will try my best to assist you.
Can you please tell me what is the exact problem you are facing with the Floppy drive?

Chris DeZeeuw: The floppy drive does not work, it needs to be
replaced. I need to find where to get the parts so I can give the customer information on cost of repair.

Connor: Chris, for the replacement issue, I should be having the
client information. So, what I suggest you is please get the Client id or
Serial # and connect back to one of us.

Connor: Chris, for your convenience and future reference, you will
receive a detailed transcript of our chat session and all page links
provided today via e-mail. Thank you for using the Gateway Chat
Center.
Our chat session will now be closed.

[Connor - user has closed this session]
<<

And that was it. The jackass. 20 minutes and not even anything close to a real answer. It must be cheap to hire monkeys for online tech
support...

[Vextor]

LOL dang that looks like a bot talking
if you ever wonder why those systems are so cheap... only bots are there to answer your questions

[Ghost]

Well, it doesn't look like we have access to the files from Connecting Point either. Rick Turner, our main hardware guy, looked all over but didn't find any thing for Pavillions. He said he's barely able to get part numbers off the web site for them. Sorry.

[D-Bone]

Ok, thanks for checking anyway dude.

[Cheesus]

I'm still looking D-Bone. You'd think I'd be able to get in since I work for HP but no dice so far.

[spawnman]

since I work for HP but no dice so far.

:rofl:

That has to be the funniest thing I've heard all year!!!!!

Thanks Cheesus for that one! Work!!! That's great...

[Cheesus]

Unfortunately I work my ass off these days. Not like the good old days anymore at HP.

[Rehn]

Do you still needs this D-Bone? Guess what I got?

[D-Bone]

Nah, but thanks for remembering. :)

You just tuck that away in a safe place in case I ever do need it in the future... ;)

[Rehn]

I have the whole hp/Compaq Lib downloaded. You might want;)

[ronoquinn@comcast.net]

Hi Rehn, I read you have the tattoo files for the HP Pavilion A350N. They sent me the recovery CDs but I get "These System Recovery CDs do not support this hp pc model." I got the PC from a neighbor before I could try the recovery partition...so I was wondering if I could get them from you. I used to be an HP tech and my Tattoos go back as far as Feb 2002. Any help would be great. Thanks. ronoquinn@comcast.net

[Malice]

Out of curiosity, did you find this by google?

[ronoquinn@comcast.net]

Yes I found the Evisceration site when I googled on Tattoo, HP,System board.


My HP Partner logon and password work but I have to get to the next level at HP CSN to get the tattoo files. I let my subscription run out and now I need the Tattoo files to run the recovery from the CDs. It's an HP A350N, Model DM170A, HW BOM 0nB121110, Software BOM NA30. System board is a P4SD-LA.

I also have downloaded the latest BIOS update but is has to be done in Windows...catch 22. Thanks for your help.